AI assistant

The information desk

An in-house assistant answers questions about labs, in English or French, and without a ticket. It guides and explains. It decides nothing, and the charters always have the last word.

Vecteezy

An internal conversational assistant is open to all employees. Ask your question in English or French: the answer comes back in the same language, with a pointer to the matching page or charter.

Open the Qim info AI assistant →Available to all employees, no request and no cost.

Experimental service

The assistant may be unavailable, change without notice, or get things wrong. None of its answers commit the labs governance. If anything differs, the charters and this portal prevail.

The “Qim labs Assistance” agent

Once the assistant is open, select the Qim labs Assistance agent. It draws on the governance charters and on the pages of this portal.

What it does well	Example question
Point you the right way	“I need a test user, does that require a lab?”
Remind you of a rule	“How long does a lab last, and what happens at the expiry date?”
Explain a point in a charter	“Can I set up peering to the company network?”
Prepare a request	“What do I need to put in my e-mail for a Proxmox lab?”
Find the right page	“Where are the naming and tagging rules?”

What it doesn’t do

• It doesn’t execute anything. It creates no lab and forwards no request. The e-mail to lab@qiminfo.ch remains the entry point, and the create my lab pages draft that e-mail for you.
• It doesn’t approve a need. An encouraging answer is not the administrators’ agreement.
• It doesn’t extend an expiry date, and it doesn’t suspend any automatic deletion.
• It isn’t authoritative. For a decision that matters, check the matching page or the official charters.

Naming a customer isn’t uploading their data

Describe your context, customer name included: that’s what makes the answer useful. The “no customer data” rule is about what you put in a lab (a database export, real records, a document), not about naming the project. The Client tag exists precisely to identify it. See naming and tags.

How to use it

1. Open the Qim info AI assistant.

2. Choose the Qim labs Assistance agent.

3. Ask your question, in English or French, with the useful context: the platform you have in mind, the duration, what you want to test.

4. Check the answer against the page or charter it cites.

5. No answer, a doubtful one, or off topic: write to lab@qiminfo.ch. A misunderstood question is a useful signal, so report it.

What’s next

Planned and not available yet: Claude. This page will be updated when it opens. In the meantime, only the Qim labs Assistance agent is available.

For frequently asked questions, the FAQ answers without going through the assistant, and it is authoritative.